Welcome to our support site
If you’re having problems with your cleaning equipment, you have the choice between identifying the source of the problem by going through our troubleshooting section, requesting access to our multilingual service video platform, or contacting our service team for support.
Below you can also find manuals and drawings related to your equipment by entering the serial number located on the equipment.
On our new service video platform, you can find video tutorials to support you when servicing System Cleaners equipment. They guide you step-by-step through a wide range of procedures within the topics of installation, maintenance, adjustment, and repairs.
You can choose between seven different languages: English, Danish, German, French, Spanish, Portuguese and Polish.
Troubleshooting
It can sometimes be difficult to determine the root cause if you’re having issues with your cleaning equipment. We have listed the most common problems here along with possible causes.
The section is divided in two: One for cleaning staff with checklists to go through when experiencing problems; and one for trained technical staff with service guides.
Service video platform
On our service video platform on TrainingTube®, you can get access to a wide range of video tutorials on how to perform basic service and maintenance jobs on our equipment. Please note that only trained service technicians should perform service on our equipment.
You will need to create an account to get access to the platform. If you have problems creating one, get in touch with us by filling in the form below.
Documentation by serial number
By entering the serial number of your System Cleaners equipment, you gain access to manuals and drawings relating to your specific piece of equipment.
This functionality is applicable for System Cleaners equipment with serial numbers starting from 200 000. For lower serial numbers, please contact our Sales Support salessupport@systemcleaners.com